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Privacy Policy

Privacy Policy

Primeline Roofing & Building LTD understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://www.primeline-roofing.co.uk/ (“Our Site”) and will only collect and use personal data in ways that are described in this Privacy Policy and in accordance with our legal obligations and your rights.

Please read this Privacy Policy carefully. By using Our Site or submitting your details through our contact forms, you acknowledge that you have read this Privacy Policy.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Information About Us

Our Site is owned and operated by Primeline Roofing & Building LTD.

Company number: 13051698

Registered Address:
Primeline Roofing & Building LTD
32 Maida Road
Chatham
Kent
ME4 5EW

Main Trading Address:
Primeline Roofing & Building LTD
32 Maida Road
Chatham
Kent
ME4 5EW

Email Address: info@primeline-roofing.co.uk

Telephone Number: 01634 776801, 0800 6965646

Postal Address:
Primeline Roofing & Building LTD
Blake House
11 High Street
Lees
Oldham
OL4 3BH

What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites.

Please note that we have no control over how your data is collected, stored, or used by other websites. We advise you to check the privacy policies of any such websites before providing any data to them.

What Is Personal Data?

Personal data means any information relating to an identifiable person who can be directly or indirectly identified.

This includes obvious information such as your name and contact details, but may also include other information such as your address, electronic location data, IP address, and online identifiers.

What Are My Rights?

Under UK data protection law, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data;
  • The right to access the personal data we hold about you;
  • The right to have inaccurate or incomplete personal data corrected;
  • The right to ask us to delete or otherwise dispose of personal data we hold about you, where applicable;
  • The right to restrict the processing of your personal data;
  • The right to object to us using your personal data for a particular purpose; and
  • The right to data portability in certain circumstances.

For more information about our use of your personal data, or to exercise your rights, please contact us using the details provided in this Privacy Policy.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we use your personal data.

What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data:

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Details of your enquiry or requested roofing, building, repair, maintenance, or related work;
  • Any photographs, documents, messages, or other information you choose to provide to us;
  • Technical information such as your IP address, browser type, device information, pages visited, and cookie preferences.

How Do You Use My Personal Data?

Under UK data protection law, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, because we need to comply with a legal obligation, or because it is in our legitimate business interests to use it.

Your personal data may be used for one or more of the following purposes:

  • Responding to your enquiries;
  • Arranging surveys, appointments, quotations, inspections, or site visits;
  • Providing and managing our roofing, building, repair, maintenance, and related services;
  • Communicating with you about your enquiry, quotation, appointment, project, or service;
  • Supplying our services to you where you have asked us to do so;
  • Personalising and improving our services;
  • Analysing the use of Our Site and gathering feedback to help us improve Our Site and user experience;
  • Keeping appropriate business, legal, accounting, tax, insurance, and service records;
  • Protecting Our Site, business, and customers from fraud, misuse, or security issues.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes. This may include contacting you by email, telephone, text message, or post with information, news, and offers relating to our products and services.

You will not be sent unlawful marketing or spam. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details in this Privacy Policy.

Please note that third parties whose content appears on Our Site may use third-party Cookies. We do not control the activities of such third parties or the data that they collect and use. We recommend that you check the privacy policies of any such third parties.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason for which it was first collected.

We may retain enquiry, customer, quotation, project, correspondence, and service information for as long as reasonably necessary to respond to enquiries, provide services, deal with follow-up matters, maintain business records, and comply with legal, tax, accounting, insurance, or regulatory obligations.

When personal data is no longer required, we will securely delete or anonymise it.

Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK unless it is necessary to use a trusted service provider that stores or processes data outside the UK.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that your information remains protected in accordance with applicable data protection law.

The steps we take to secure your data include:

  • Access restrictions at our office;

  • Enhanced internet security and firewalls;

  • Reasonable technical and organisational safeguards designed to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.

Do You Share My Personal Data?

We do not sell, rent, or trade your personal data.

We may share personal data with trusted service providers where necessary to operate our business or provide our services. This may include website hosting providers, email providers, IT support providers, accountants, subcontractors, suppliers, or professional advisers.

We may also share information where we are legally required to do so, including in connection with legal proceedings, a court order, legal obligations, or the instructions of a government authority.

Any third party that handles personal data on our behalf will be required to keep it secure and use it only for the agreed purpose.

How Can I Control My Personal Data?

When you submit personal data through Our Site, you may be given options to restrict how we use it.

In particular, we aim to give you control over direct marketing communications, including the ability to opt out of receiving marketing emails. You may unsubscribe by using the link provided in our emails or by contacting us using the details in this Privacy Policy.

You may also wish to sign up to one or more preference services operating in the UK, including the Telephone Preference Service (“TPS”), the Corporate Telephone Preference Service (“CTPS”), and the Mailing Preference Service (“MPS”). These services may help prevent unsolicited marketing communications.

Please note that these services will not prevent you from receiving marketing communications that you have consented to receive.

Can I Withhold Information?

You may browse most areas of Our Site without providing personal data.

However, if you contact us, request a quotation, arrange a survey, use a contact form, or ask us to provide services, we may need to collect certain information in order to respond to your request and provide our services.

You may also restrict our use of Cookies. For more information, see the Cookie section below.

How Can I Access My Personal Data?

If you want to know what personal data we hold about you, you can ask us for details and request a copy of it. This is known as a subject access request.

All subject access requests should be made in writing and sent to the email or postal address shown above.

You do not normally have to pay a fee to make a subject access request. However, if your request is manifestly unfounded or excessive, for example because it is repetitive, we may charge a reasonable fee or refuse to act on the request.

We will respond to your request within one month of receiving it. In some cases, particularly where a request is complex, more time may be required. If this happens, we will let you know.

How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and used only by us.

We use Cookies to help improve your experience of Our Site, remember preferences, understand how visitors use the website, and improve the services we offer.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are placed by websites, services, and/or parties other than us.

Third-party Cookies may be used for analytics, advertising, social-media integrations, or other website services. These Cookies are not normally essential to the functioning of Our Site, and you may be able to refuse or withdraw consent to them through our cookie banner or your browser settings.

Some Cookies may be strictly necessary for Our Site to function properly. Your consent will not be required for strictly necessary Cookies, but it is still important that you are aware of them.

Our Site may use analytics services provided by Google. Website analytics tools collect and analyse usage information to help us understand how visitors use Our Site. This helps us improve Our Site and the products and services we offer.

You can choose to enable or disable Cookies in your internet browser. Most browsers allow you to disable all Cookies or only third-party Cookies. Please note that disabling some Cookies may affect the way Our Site works.

You can also delete Cookies from your computer or device at any time using your browser settings.

For further details, please consult the help menu in your internet browser or the documentation provided by your device manufacturer.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Primeline Roofing & Building LTD
Email address: info@primeline-roofing.co.uk
Telephone number: 01634 776801, 0800 6965646

Postal Address:
Primeline Roofing & Building LTD
32 Maida Road
Chatham
Kent
ME4 5EW

Changes to This Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes or if we change our business in a way that affects personal data protection.

Any changes will be posted on this page with an updated effective date. We recommend that you review this Privacy Policy periodically to keep up to date.

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